At Norvexa, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we provide a straightforward return and refund process designed to make your experience as simple as possible.

1. Return Window

You may request a return or exchange within 30 days of the delivery date.

Return or exchange requests submitted after this 30-day period may not be eligible for a refund or exchange.

2. Return Eligibility & Item Condition

To be eligible for a return or exchange:

  • Condition: The item must be unused, in the same condition in which you received it, and returned in its original packaging with all applicable tags and accessories.
  • Proof of Purchase: You must provide your order number or other valid proof of purchase.
  • Complete Return: Items should include all original components, accessories, manuals, and packaging where applicable.

3. How to Request a Return

To start a return:

  1. Contact us at support@norvexxa.com.
  2. Include your order number and a brief explanation of the reason for your return.
  3. Our support team will review your request and provide return instructions and, when applicable, a Return Authorization.
  4. Once authorized, securely package the item and ship it to the return address provided by our support team.

Important: Please do not send a return to our business address unless our support team specifically instructs you to do so. Returns sent without prior authorization may not be accepted or processed.

4. Return Shipping Costs

Change of Mind / Customer Remorse:
If you are returning an item because you changed your mind, no longer need the product, do not like it, or selected the wrong size or option, you are responsible for the return shipping costs.

We recommend using a trackable shipping service when returning an item. Norvexa is not responsible for returned packages that are lost or damaged during return transit.

Damaged, Defective, or Incorrect Items:
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@norvexxa.com with your order number and, where applicable, clear photos of the issue.

If the issue is confirmed to be our responsibility, Norvexa will cover the applicable return shipping costs and work with you to provide an appropriate resolution.

5. Refunds & Processing

Once your returned item has been received and inspected:

  • We will notify you by email regarding the status of your refund.
  • Approved refunds are generally processed within 5ā€“7 business days.
  • Refunds are issued to the original payment method used for the purchase.
  • The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

6. Exchanges

If you would like to exchange an eligible item, please contact our support team at support@norvexxa.com.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may provide an alternative resolution, such as a refund where applicable.

Customer Support

For questions regarding returns, refunds, or exchanges, please contact us:

Business Name: Norvexa
Email: support@norvexxa.com
Website: Norvexxa.com
Physical Address: 2968 England Parkway, Grand Prairie, Texas 75054, United States
Live Chat: Available through our website
Business Hours: Mondayā€“Friday, 9:00 AMā€“5:00 PM EST
Response Time: We aim to respond to customer inquiries within 24ā€“48 business hours.